Delivery Information

We pride ourselves on getting your products to you quickly and safely and go above and beyond to make sure that you are happy with the service we provide.

To make sure your products arrive to you in perfect condition we consider size and weight of the products when determining your delivery price.

We will only pack up to 25kg per box for a standard DPD delivery and will send multiple boxes (each incurring a delivery charge) to make sure your order arrives with you safely.

If the DPD delivery cost exceeds the pallet rate for your delivery area will be sent via pallet to give you the best value for money.

Certain products (including but not exclusively stoves, hearths, flue pipes) will default to the pallet rate for your area.

Exceptions to the above rules do apply. See below for details.

If a product is out of stock or has a lead time, we will contact you via phone or email to discuss this further.

Please make sure your details are up to date. Your order may be cancelled if we are unable to contact you.

See below for more details about order cut off, delivery time scales, prices, and postcodes for all areas. Prices do not include VAT.

If you have any questions about your delivery, the cost of delivery, or are outside of the UK please contact us here.

DPD Delivery

The cut off time for orders dispatched the same day is 12 noon*. We will endeavour to process, and dispatch orders received after this time, but they may be dispatched the following working day.

All UK Mainland orders are dispatched using the DPD Next Day Delivery Service.

You should, in most cases, receive your order the following day once it has been dispatched from our warehouse.

Please note that this service is not a guaranteed next day service as couriers can experience unforeseen delays which are out of our control.

All other areas (Highland, Islands, Ireland, Northern Ireland and Offshore) are sent through DPD’s 2 - 3 Day delivery service.
Please check the table below to see if your postcode falls within these areas.

We do not dispatch orders on Saturdays, Sundays, Public Holidays or Bank Holidays.
We also shut down over Christmas and will communicate these dates via email and on social media in the weeks leading up to this time.

To help you manage your delivery DPD will send text updates and emails for your parcels if we have been given this information at checkout.

Please inform us immediately if your details change.

You can manage your parcel through these messages and also at www.dpd.co.uk (using the tracking number on your invoice) which will update your delivery information directly with the DPD.

*During periods of high demand Next Day Delivery is not guaranteed.

DPD Delivery per 25kg Box
Locations
Postcode
Delivery Time Scales
Delivery Costs
UK Mainland
UK Mainland
Next Day£6.99 + VAT
Northern Ireland
All Areas
2-3 Days£17.50 + VAT
Ireland
All Areas
2-3 Days£21.00 + VAT
Scottish Highlands
AB36-38 & AB55-56 | FK17-21 | IV1-39, IV52-54 & IV63 | KW1-14 | PA21-40 | PH19-26, PH30-41 & PH49-50
2-3 Days£17.50 + VAT
Scottish IslandsHS1-9 | IV40-51 & IV55-56 | KA27-28 | KW15-17 | PA20, PA41-49 & PA60-78 | PH42-44 | ZE1-32-3 Days£17.50 + VAT
Offshore
Scilly Isles | Isle of Man | Guernsey | Jersey 
2-3 Days£21.00 + VAT

Pallet Delivery

Our pallet delivery is fulfilled by FDC Holdings. All orders for pallet deliveries are processed the same day if received before 12 noon* and the products are available in our warehouse for immediate delivery.They are dispatched on a 1 – 4 working day delivery service except for Offshore which can take up to 7 days.

The cost of delivery is determined by the postcode area of the delivery location and the size and weight of products purchased.
Please see the tables below for details on the cost to different areas.
Prices do not include VAT.

Customers ordering stoves, fireplaces, fuel or any products or combination of products that require a pallet for packaging, should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tonnes with a height of 14′ 3″.

It is the responsibility of the customer to ensure that such a vehicle has access to their property. The vehicle will be equipped with a tail-lift to unload your order and a pallet truck to take your order from the vehicle.

Delivery is kerbside only so please make sure you can accept the delivery when placing your order.
Our couriers are not insured to take stoves or other items into your property.
The placement of your products is at the discretion of the delivery driver.

Deliveries of pallets down gravelled or uneven access roads/driveways are not possible. Therefore, please arrange an alternative delivery location if you believe your access road/driveway is unsuitable.
Failure to disclose this information will result in an aborted delivery and a delivery & redelivery charge being levied.

If you have any questions or need more information about pallet delivery please contact us here.

Northern Pallet Delivery (1-4 Days)
LocationPostcode1 Pallet Cost2 Pallets Cost3 Pallets Cost4 Pallets Cost
Local
FY, PR£30.00
+ VAT
£60.00
+ VAT
£90.00
+ VAT
£120.00
+ VAT
Zone 1

BB, BD, BL, CH, CW, DN, HX, L, LS, M, OL, S, SK, WA, WF, WN

£44.00
+ VAT
£88.00
+ VAT
£132.00
+ VAT
£176.00
+ VAT
Zone 2

DH, DL, HG, HU, NE, SR, TS, YO

£49.00
+ VAT
£98.00
+ VAT
£147.00
+ VAT
£196.00
+ VAT
Zone 3

CA, DG, EH, FK, G, KA1 - 26, KA29 - 30, KY, LA, ML, TD

£65.00
+ VAT
£130.00
+ VAT
£195.00
+ VAT
£260.00
+ VAT
Zone 4

DD, PH1 - 41, PH49 - 50, PA1 - 19

£91.00
+ VAT
£182.00
+ VAT
£273.00
+ VAT
£364.00
+ VAT
Zone 5

AB, IV1 - 39, PA 21-41, KW1 - 14

£103.00
+ VAT
£206.00
+ VAT
£309.00
+ VAT
£412.00
+ VAT
Zone 6

Ireland / Northern Ireland

£103.00
+ VAT
£206.00
+ VAT
£309.00
+ VAT
£412.00
+ VAT
Southern Pallet Delivery (1-4 Days)
LocationPostcode1 Pallet Cost2 Pallets Cost3 Pallets Cost4 Pallets Cost

Zone 1

AL, B CV, DE, DY, GL, HP, LE, LU, MK, NG, NN, OX, SG, SL, ST, TF, WS, WV

£46.00
+ VAT
£92.00
+ VAT
£138.00
+ VAT
£184.00
+ vat

Zone 2

BA, BR, BS, CB, CF, CM, CO, CR, DA, EN, GU, HA, HR, IG, IP, KT, LN, NP, NR, PE, RG, RM, SM, SN, SS, TW, UB, WD, WR

£52.00
+ VAT
£104.00
+ VAT
£156.00
+ VAT
£208.00
+ VAT

Zone 3

BH, BN, CT, DT, ME, PO1 - 29, RH, SO, SP, TN

£67.00
+ VAT
£134.00
+ VAT
£201.00
+ VAT
£268.00
+ VAT

Zone 4

EX, LD, LL, PL, SA, SY, TA, TQ, TR1 - 20, TR26 - 27

£73.00
+ VAT
£146.00
+ VAT
£219.00
+ VAT
£292.00
+ VAT

Outer London

E2 - 20, N2 - 21, NW2 - 11, SE2 - 28, SW2 - 20, W2 - 14

£56.00
+ VAT
£112.00
+ VAT
£168.00
+ VAT
£224.00
+ VAT

Inner London

E1, N1, NW1, SE1, SW1, W1, EC, WC

£70.00
+ VAT
£140.00
+ VAT
£210.00
+ VAT
£280.00
+ VAT
Off Shore Pallet Delivery (3 - 7 Days)
LocationPostcode1 Pallet Cost2 Pallets Cost3 Pallets Cost4 Pallets Cost
Zone 1TR21 - 25£72.00
+ VAT
£144.00
+ VAT
£216.00
+ VAT
£288.00
+ VAT
Zone 2PO30 - 41£102.00
+ VAT
£204.00
+ VAT
£306.00
+ VAT
£408.00
+ VAT
Zone 3IM£148.00
+ VAT
£296.00
+ VAT
£444.00
+ VAT
£592.00
+ VAT
Zone 4ZE, KA27-28£153.00
+ VAT
£306.00
+ VAT
£459.00
+ VAT
£612.00
+ VAT
Zone 5GY1 - 8, JE, PA20, PA42 - 49,
PA60 - 80, PH42 - 44
£158.00
+ VAT
£316.00
+ VAT
£474.00
+ VAT
£632.00
+ VAT
Zone 6IV40 - 63, KW15 - 17£174.00
+ VAT
£348.00
+ VAT
£522.00
+ VAT
£696.00
+ VAT
Zone 7HS£204.00
+ VAT
£408.00
+ VAT
£612.00
+ VAT
£816.00
+ VAT
Zone 8GY9****PRICE ON REQUEST****

Delivery Exceptions

Glass

Any HD Stove Glass ordered with a dimension between 500mm to 600mm incurs a double standard delivery cost.
Due to the size of the glass custom packaging is created to make sure that it arrives to you in perfect condition.

Firebricks & Vermiculite Sheets

Any Fire Brick ordered with a dimension over 600mm x 500mm incurs a double standard delivery charge due to its size.

Quarter Vermiculite Sheets are a maximum of 1 boards per single delivery charge due to the items weight.

Large and Standard Vermiculite Sheets are pallet delivery only due to their size.

Flue Liner /Twin Wall Liner

All Flue Liners and Twin Wall Liners are sent via pallet due to their size.

Stoves

All stoves are sent via pallet due to their size. 

Returns

If you wish to return a product click here to view our refunds & returns policy.